Home / Privacy Policy
Happy Dogz – Privacy Policy (Australia)
Effective Date:
Business Name: Happy Dogz Pet Grooming
Address: Shop 1/148 Maudsland Road, Maudsland 4210, Gold Coast, Queensland, Australia
Email: happydogz.tom@gmail.com
Phone: 0402 163 822
Happy Dogz (“we,” “us” or “our”) is committed to protecting your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with us — in-salon, on our website or through our services.
We may collect information that identifies you and your pet when you use our services or website. This information may include:
Client Personal Information:
Full name
Contact details (phone, email, address)
Emergency contact details
Pet Information:
Pet name, breed, age, vaccination or medical conditions, behavioural notes provided for grooming purposes
Booking & Service Information:
Appointment and service history
Payment and billing information
Online & Website Usage:
IP address, browser information, cookies and analytics data used to improve user experience and service delivery
We only collect personal information that is necessary to provide grooming and related services.
We collect personal information:
When you make a booking online, in-salon, by phone or email
When you contact us with enquiries or feedback
Through cookies or tracking technologies when you visit our website
We also collect information necessary to safely groom your pet, such as vaccination status or behavioural notes that you voluntarily provide when booking.
Your personal information is used to:
Provide, manage and personalise grooming services
Confirm and manage bookings and appointments
Communicate with you about your pet’s care, updates or changes
Process payments and handle billing
Send reminders or promotional information only if you opt-in
Improve our services and website experience
Comply with legal and safety obligations
We do not sell your personal information.
Happy Dogz uses CCTV cameras on our premises for the safety and security of clients, pets, staff and equipment. CCTV footage may be:
Reviewed internally for incident resolution or safety investigations
Shared with relevant authorities if required by law
Footage is stored securely and accessed only by authorised personnel. It is not used for marketing or public display. — By attending our salon, you consent to CCTV monitoring in our premises.
This clause ensures both client confidence and legal clarity given our CCTV installation.
We may share your personal information with:
Trusted third-party service providers (booking systems, payment processors, SMS/email systems)
Regulatory, law enforcement or legal authorities if required by law
Third parties are obligated to protect your data in accordance with applicable privacy laws and for the specific purpose they support. We do not sell, rent or licence your personal information to external marketers.
Our website uses cookies and similar technologies to:
Improve your browsing experience
Analyse how the site is used
Support analytics and performance measurement
You can disable cookies via your browser settings, though some features may not work correctly.
We take reasonable steps to prevent misuse, loss, unauthorised access, modification or disclosure of your personal information, including secure storage and restricted access.
No method of online transmission or storage is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of information that is no longer necessary
To do so, contact us using the details above. We will respond in accordance with applicable privacy laws.
We will only send marketing communications (email, SMS) if you have given your consent. You can opt-out at any time by replying “STOP” or contacting us directly.
We may update this Privacy Policy periodically. The latest policy will always be available on our website.
If you have any questions or believe we have breached your privacy, please contact us. If not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
